Frequently Asked Questions

Can I change my date/reschedule/cancel a booking?

Once a date booking has been confirmed the experience cannot be exchanged or refunded. Confirmation documents with the booking/ticket redemption number will be sent to confirm your booking to email address you have supplied. We ask you to read this document carefully and contact us on receipt if any changes need to be made. If confirmation does not arrive within 14 days you must contact us. In the event of a recipient not attending a booking it is classed as a non-show used voucher.

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