Frequently Asked Questions

The voucher number you have entered could not be found

We're sorry to hear you're having issues with your code.

If it starts with a V, your code will not have the letters O or I so please change these for the numbers 0 or 1.

If you purchased your voucher from another company, please wait around 1 week from the purchase date before trying to book your experience as we don't receive these codes immediately. If you need to book your experience sooner, just contact us with ALL of the codes which appear on your voucher and we'll be happy to help.

You may wish to copy and paste your voucher number into the voucher activation page and try again.

Please do contact us with ALL of the codes which appear on your voucher if you're experiencing further problems.

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